Humber Law

Changing the way a private client law firm services their clients

The challenge

As a new entry to the legal market, Humber Law was looking for a way to differentiate itself and provide clients with a unique service.

Humber Law knew the current Will writing process was tedious for clients and required a lot of information to flow from client to lawyer. Currently, this is often done via paper forms or repetitive online forms.

Humber Law needed an innovative way to service its clients while also maintaining strict regulatory compliance and client privacy.

“Offering our clients the use of our new bespoke app immediately differentiates us from the competition. The team at 14OhFour understood our vision and put forward creative solutions to help us reach it. ”
David Stokes Humber Law
David Stokes
Managing Director, Humber Law

Our approach

Having fleshed out their requirements and vision, it was clear a mobile app would be the most suitable for the firm to service their clients efficiently and simply. We worked with Humber Law to develop a mobile app utilising the Fliplet platform.

Good design and user experience are often missing from legal apps and that is something we are determined to change! We focused on turning their ideas into moments of delight for their clients, throughout the mobile app.

“It was clear from the outset that 14OhFour had an understanding of law firms and the wider legal market. They proved to be a fantastic partner to work with on this."
David Stokes Humber Law
David Stokes
Managing Director, Humber Law

The results

The Humber Law app allows clients to conveniently and securely interact with their lawyer during the Will writing process. Clients can also then access their Will securely, from within the app, at any time after their matter has finished.

Key features of the app include:

  • Smooth onboarding: the onboarding gives an overview of the Will writing process and details the upcoming steps so the client is always in the know.
  • Convenient communication: clients can book a call with their lawyer, directly from the app, at a time convenient for them.
  • Provide information securely: clients can provide all the information that the firm needs to draft their Will, straight from the app. No more paper forms!
  • Guidance: clients have access to guides on all of the relevant steps when making a Will.

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